Returns
If you are not completely happy with your artwork, I will happily offer you an exchange or a credit note for the safe return of the purchased artwork. You must notify me within 14 working days of receiving your order; items must be returned in their original packaging. You can use any service you wish, but I strongly recommend using a tracked option to make sure it arrives safely. If the returned artwork is damaged in transit or goes missing, I will be unable to process your return.
Kindly note that all commissioned artworks are made-to-order, as per the customer’s request. These artworks are designated as “Bespoke and Customised Goods” under the Consumer Rights Act 2015 and are exempt from the cancellation and refund rights.
If you have any questions, please email me.